How we manipulate our appearance, emotions, settings, and so forth in order to present a specific kind of self when we encounter other people is important.
These concepts are even more important as service industries re-open, with stressed, anxious people on both sides of the transaction.
I highly recommend The Managed Heart, described here <in a 2018 piece from The Atlantic.
Stay safe and well,
In a moment like this for sure I see
how lazy and insufficient in love
have been those dreadfully many moments
that came before and came before as I
sleepwalked through them feeling very clever
while speaking slowly of mindfulness. But
if I may (if we may) live through this now,
can we pledge, brother, can we try, sister,
never to return to that land of half-
living, where we have always lived before,
but instead, henceforth, stay in this new land,
surrounded so by death that, at last, we
have, coming through fear to love, come alive?
I wish you and yours all the very best, wherever you are.
via George Saunders